Accessibility Statement

Our Commitment

We aim to support users who:

• Use screen readers, magnification software or other assistive technologies
• Navigate using a keyboard or voice recognition software
• Have visual, hearing, motor or cognitive impairments
• Require content to be presented in a clear and accessible format

We aim to align our website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA wherever reasonably practicable.

Accessibility Measures

As part of our ongoing accessibility work, we seek to support:

• Responsive layouts across desktop, tablet and mobile devices
• Clear and consistent page structure and navigation
• Appropriate heading hierarchy
• Alternative text for meaningful images where applicable
• Keyboard-accessible navigation, forms and interactive elements
• Readable typography and sufficient colour contrast
• Clear labels, instructions and form validation

Accessibility is considered as part of ongoing website development and quality assurance.

Testing and Review

We periodically review key pages and user journeys to identify accessibility barriers and opportunities for improvement.

Our accessibility review process may include:

• Manual review of key pages and user journeys
• Checks against relevant WCAG 2.2 AA criteria
• Keyboard navigation testing
• Review of headings, alternative text, forms and interactive elements
• Consideration of accessibility when introducing new third-party tools or integrations
• Tracking and remediation of identified accessibility issues

Where third-party services are used, we seek to consider their accessibility and raise relevant issues with providers where appropriate.

Known Limitations

Despite our ongoing efforts, some content or functionality may not yet fully meet accessibility best practices.

Known or potential limitations may include:

• Some older PDF documents may not be fully accessible
• Certain third-party tools or externally provided services may have accessibility limitations outside our direct control

We continue to review these areas and make improvements where reasonably practicable.

Feedback and Alternative Formats

We welcome feedback about the accessibility and usability of our website.

If you encounter an accessibility barrier or require information in an alternative format, please contact us:

Email: [email protected]
Postal Address:

• Canada: 1117 , 98 Lillian St, Toronto, ON, Canada, M4S 0A5
• United kingdom: Flat 1 Windsor House, Heathfield Gardens, London, England, W4 4JT

We aim to respond to accessibility-related enquiries within 5 working days.

Further Advice

If you believe you have experienced disability discrimination or would like information about your rights under equality law, you can contact the Equality Advisory and Support Service (EASS) for independent information and guidance.

EASS provides information and advice about discrimination and equality rights in England, Scotland and Wales.

Accessibility Status

We are continuing to assess and improve the accessibility of this website against WCAG 2.2 Level AA.

Unless and until a full accessibility assessment has confirmed conformance, Hospitual does not claim that every part of the website fully conforms to WCAG 2.2 AA.