Frequently Asked Questions

Find answers about second opinions, online consultations, fees, review times, medical files and choosing a specialist through Hospitual.

Questions About Using Hospitual

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What is Hospitual?

Hospitual is a digital healthcare platform that connects adults with medical specialists for independent radiology and pathology second opinions and online specialist consultations.

Hospitual is a digital healthcare platform and does not provide inpatient or emergency hospital services.

Hospitual offers radiology second opinions, pathology second opinions and online specialist consultations. Service availability depends on your location, the specialist’s authorisation and whether your case is suitable for review.

Yes. The Hospitual app is available for iPhone. You can create and manage your case, upload relevant medical files and access your Hospitual account through the app.

No. Downloading the app is optional. You can use Hospitual through the secure web platform or the mobile app, using the same account.

No. You can request a second opinion or online specialist consultation directly, without a doctor’s referral. You’ll need to provide the relevant medical information and files. Availability depends on your location, the service requested and whether your case is suitable.

All clinicians working through Hospitual are appropriately qualified and professionally registered in their respective jurisdictions.

Availability depends on your country or region, the service requested and the specialist’s authorisation to review your case. For Canada, availability may also depend on your province or territory. Visit our Canada, UK or UAE information pages, or contact Hospitual if you are unsure before starting a case.

No. Hospitual is not an emergency service. If you are experiencing a medical emergency, please contact your local emergency services or attend the nearest emergency department immediately.

No. Hospitual’s services are currently available only to adults aged 18 and over. We do not accept cases for anyone under 18, including cases submitted by a parent or legal guardian.

A medical second opinion is an independent review of your diagnosis, imaging, pathology, treatment plan or medical records by another qualified specialist. It can help you better understand your condition, confirm the original findings or identify points that may need further consideration.

You will receive your written radiology or pathology second opinion within 48 hours (two days) after your case is accepted for review and all required files, checks and payment are complete. Online consultations take place at the scheduled appointment time, depending on your selected specialist’s availability.

Yes. For a second opinion, after you create your case and upload your medical files, Hospitual helps identify the relevant specialty and suggests suitable specialists. You can review available profiles and fees before choosing who reviews your case.

Hospitual may provide specialist review services for selected oncology-related imaging and pathology cases, depending on clinician availability.

Yes. Reports can typically be shared with your treating clinician or healthcare provider.

Yes. For radiology and pathology second opinion services, you will receive a written specialist opinion through the secure Hospitual platform. You can share it with your treating doctor and discuss the findings and any recommended next steps.

No. A second opinion provides an additional specialist assessment of the information you submit. It is intended to support discussions with your treating doctor and does not replace an in-person examination, ongoing care or emergency assessment.

For a radiology second opinion, upload your medical imaging files, such as CT or MRI scans, together with any available imaging reports. For a pathology second opinion, provide your pathology report and available digital slides. Include relevant clinical information and the questions you would like the specialist to address. The files required depend on your case.

Contact the hospital, clinic or imaging centre where your examination was performed and ask for a copy of your imaging study. Depending on the provider, your images may be available through a patient portal, secure download, CD or USB drive. Medical imaging studies are commonly provided in DICOM format. If you have the original radiology report, keep that available as well. Learn how to get your medical imaging files for a second opinion

DICOM is a standard format used to store and share medical images such as MRI, CT and X-ray studies. If your imaging provider gives you a complete imaging study or DICOM folder, you can securely upload it to Hospitual as part of your radiology second-opinion case.

You can start by uploading the files you have. If additional information or files are required, your case may need to wait until they are provided. The 48-hour review timeframe begins after your case is accepted for review and all required files, checks and payment are complete.

Tele-radiology allows medical imaging such as CT, MRI, or X-rays to be reviewed remotely by qualified radiologists.

Tele-pathology allows digitised pathology slides and related materials to be reviewed remotely by specialist pathologists.

You provide relevant medical information through the secure Hospitual platform, choose an available specialist and review the fee and appointment details before booking. You then attend your online consultation at the scheduled time to discuss your concerns, reports or questions.

Yes. Hospitual uses encrypted systems and controlled access measures designed to protect patient confidentiality and information security.

No. Hospitual does not provide prescribing services. If you need a prescription or a change to your medication, please contact your treating healthcare professional.

Yes. Hospitual handles personal data in accordance with applicable data protection and confidentiality obligations.

Hospitual uses secure infrastructure, encryption, access controls, and audit logging designed to protect patient information.

Access is restricted to authorised personnel and clinicians involved in your care or operational support, where appropriate.

Hospitual uses AI-assisted tools to support parts of the case workflow, including helping identify the relevant specialty and suggesting suitable specialists based on information from your case and uploaded files. You choose who reviews your case. These tools do not replace the specialist’s clinical judgement or provide the written second opinion.

Radiology and pathology second opinion reviews start from CAD 150, and online specialist consultations start from CAD 80. Fees vary depending on the specialist and service. Your exact fee and payment currency are shown before you complete your payment.

You’re charged only when your chosen specialist accepts your completed case. Creating a case, uploading files or selecting a specialist does not itself trigger a charge. If your case is not accepted, no payment is collected.

Cancellation and refund options depend on the stage of your request, whether clinical review has started and the terms applicable to your service. Please review our Cancellation & Refund Policy for details, or contact Hospitual about your request.

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Start your case through Hospitual’s secure platform, or contact our team if you have a question before getting started.

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For adults aged 18 and over. Not for medical emergencies.
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