Frequently Asked Questions
Find quick answers to common questions about our services and process
Frequently Asked Questions
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What is Hospitual?
Hospitual is a digital healthcare platform providing access to specialist medical services including tele-radiology, tele-pathology, and online medical consultations through qualified healthcare professionals.
Is Hospitual an emergency service?
No. Hospitual is not an emergency service. If you are experiencing a medical emergency, please contact your local emergency services or attend the nearest emergency department immediately.
What services does Hospitual provide?
Hospitual currently provides: Tele-radiology reporting and second opinions, Tele-pathology review and second opinions, Online medical consultations, and Specialist clinical reviews
Who are the clinicians on Hospitual?
All clinicians working through Hospitual are appropriately qualified and professionally registered in their respective jurisdictions.
Can I use Hospitual from outside the UK?
Yes, depending on local regulations and service availability in your country.
Is Hospitual a hospital or clinic?
Hospitual is a digital healthcare platform and does not provide inpatient or emergency hospital services.
How quickly will I receive my report or consultation outcome?
Turnaround times vary depending on the complexity of the case and service requested. Most routine cases are targeted within approximately 72 hours.
Can I choose my clinician?
What is tele-radiology?
Tele-radiology allows medical imaging such as CT, MRI, or X-rays to be reviewed remotely by qualified radiologists.
What is tele-pathology?
Tele-pathology allows digitised pathology slides and related materials to be reviewed remotely by specialist pathologists.
Can I upload my scans directly?
Yes. Patients or referring organisations can securely upload supported imaging files and related documentation through the platform.
Will my doctor be able to use the report?
Yes. Reports can typically be shared with your treating clinician or healthcare provider.
Do you provide cancer second opinions?
Hospitual may provide specialist review services for selected oncology-related imaging and pathology cases, depending on clinician availability.
How do online consultations work?
Patients submit their medical information through the platform and attend a remote consultation with a qualified clinician via secure digital communication methods.
Are online consultations secure?
Yes. Hospitual uses encrypted systems and controlled access measures designed to protect patient confidentiality and information security.
Can I get prescriptions through Hospitual?
Currently, Hospitual does not routinely provide prescribing services.
Can children use Hospitual?
Patients under 18 must normally access services through a parent or legal guardian, subject to applicable safeguarding and consent requirements.
Is my medical information confidential?
Yes. Hospitual handles personal data in accordance with applicable data protection and confidentiality obligations.
How is my data protected?
Hospitual uses secure infrastructure, encryption, access controls, and audit logging designed to protect patient information.
Who can access my medical records?
Access is restricted to authorised personnel and clinicians involved in your care or operational support, where appropriate.
Does Hospitual use AI?
Where AI-assisted tools are used, they are designed to support workflows only and do not replace clinical judgement. All clinical outputs are reviewed by qualified professionals.