Medical Disclaimer

Eligibility (18+)

You must be at least 18 years old to register for and hold a Hospitual account. Adult account holders may submit cases on behalf of another patient (including a minor in their care) using the “consent to act on behalf” flow.

Not a Substitute for In-Person Care

A second-opinion review provided via the Platform is informational and is not a substitute for examination, diagnosis, treatment, or follow-up by a treating clinician with access to your full medical history and physical examination.

Scope of the Doctor–Patient Relationship

Reviews are limited in scope to the materials submitted with a specific case. Specialists do not assume ongoing care, do not prescribe, and do not provide treatment plans. No doctor–patient relationship is established beyond the scope of the individual case.

Not for Emergencies

Hospitual is not an emergency service and must not be used for urgent or life-threatening situations. If you believe you or another person is experiencing a medical emergency, contact your local emergency services immediately (for example: 999 in the UK, 000 in Australia, 911 in the United States, or 998 / 999 / 997 in GCC states) or attend the nearest emergency department.

Regulated Practice

Reviewing specialists are registered with the relevant regulator in their country of practice (for example, the General Medical Council (GMC) in the UK, AHPRA in Australia, the relevant state medical board in the United States, and MOH / DHA / SCFHS in GCC states). Hospitual is not a healthcare provider and does not practise medicine; it is a technology platform that connects users with independent specialists.

Acknowledgement

By creating an account you confirm you are 18 or over and that you have read and accept this Medical Disclaimer. By submitting a case you re-confirm that you understand the second-opinion nature of the service and that it is not for emergencies. The full text of this disclaimer is part of our Terms of Service.