Terms of Service
Company: HOSPITUAL LIMITED (trading as Hospitual)
1. About Us and Scope of Platform
1.1 Hospitual Limited (“Hospitual”, “we”, “us”) is a company registered in England & Wales (Company No. 16757461) providing a digital healthcare platform facilitating remote medical services including tele-radiology, tele-pathology, and online specialist consultations.
1.2 The Platform enables communication between patients (or authorised representatives) and independent, appropriately qualified Clinicians.
1.3 Services include:
- Remote radiology reporting (CT, MRI, X-ray)
- Telepathology diagnostic review
- Specialist second opinions
- Online and offline clinical consultations (non-emergency)
1.4 The Platform does not provide emergency care, inpatient services, prescribing, or physical examinations.
2. Strict Age Restriction (UNDER 18 EXCLUSION)
2.1 The Platform is strictly restricted to individuals aged 18 years and over.
2.2 Persons under the age of 18 are NOT permitted to create an account, access services, or use the Platform in any capacity.
2.3 Any attempt by a minor to access the Platform is strictly prohibited and may result in immediate suspension or termination of access.
2.4 Hospitual does not provide services to minors under any circumstances.
2.5 Where there is reasonable suspicion that a user is under 18, Hospitual reserves the right to:
- Suspend or terminate access immediately.
- Request age verification
- Refuse or discontinue services
3. Identity Verification and User Responsibility
3.1 Hospitual and/or Clinicians may request identity verification at any stage, including government-issued photo identification, where reasonably necessary for:
- Patient safety
- Fraud prevention
- Clinical governance
- Legal and regulatory compliance
3.2 Users are responsible for providing accurate, complete, and truthful information at all times.
3.3 Any misrepresentation, concealment of identity, or provision of false information is the sole responsibility of the user.
3.4 Where false, incomplete, or misleading information is provided:
- Clinical opinions may be invalidated
- Hospitual accepts no liability for outcomes arising from inaccurate data
- Services may be suspended or terminated immediately
4. Refusal or Suspension of Service (Clinical Discretion)
4.1 Clinicians may refuse, pause, or discontinue services where:
- Identity cannot be verified
- Requested identification is not provided
- Clinical risk is deemed inappropriate for remote review
- Information provided is incomplete or unreliable
4.2 Refusal or suspension of service does not constitute negligence or breach of contract.
4.3 Hospitual reserves the right to protect patient safety and service integrity at all times.
5. Nature of Clinical Services
5.1 All clinical services provided via the Platform are:
- Remote in nature
- Based solely on information and data provided
- Dependent on quality and completeness of submitted materials
5.2 Clinical opinions are professional interpretations and may not represent definitive diagnoses in all cases.
5.3 Clinical responsibility for patient management remains with the referring or treating healthcare provider where applicable.
6. No Emergency Use
6.1 The Platform is not suitable for emergency or urgent medical conditions.
6.2 Users must contact emergency services (e.g. 999 or local emergency provider) in case of urgent or life-threatening conditions.
7. Liability and Responsibility
7.1 Clinicians are responsible for the clinical content of their reports and opinions.
7.2 Hospitual provides a digital platform and governance framework and does not interfere with clinical judgement.
7.3 To the maximum extent permitted by law:
- Hospitual is not liable for clinical decisions made based on reports
- Hospitual is not liable for outcomes resulting from incomplete or inaccurate information provided by users
7.4 Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability which cannot be excluded under UK law
8. Data Protection and Privacy
8.1 All personal and health data is processed in accordance with:
- UK GDPR
- Data Protection Act 2018
8.2 Further details are provided in the Hospitual Privacy Notice, which forms part of these Terms.
8.3 Data may be processed for:
- Clinical reporting
- Service delivery
- Safety and safeguarding
- Regulatory compliance
9. Safeguarding and Safety
9.1 Hospitual is committed to safeguarding principles and patient safety.
9.2 Where safeguarding concerns arise, Hospitual may take appropriate action including escalation to relevant authorities where required by law.
10. Clinical Governance and Platform Role
10.1 Hospitual ensures clinical governance oversight, audit processes, and quality assurance mechanisms.
10.2 Clinicians act as independent professionals responsible for their clinical opinions.
10.3 Hospitual does not override clinical judgement.
11. Fees and Payments
11.1 Fees must be paid prior to commencement of reporting unless otherwise agreed.
11.2 Fees are non-refundable once clinical review has commenced, except where required by law.
12. Turnaround Times
12.1 Any turnaround times are indicative only unless agreed in a separate service agreement.
12.2 Delays may occur due to clinical complexity or incomplete data submission.
13. Amendments to Reports
13.1 Clinical content of reports will not be altered in a way that changes medical meaning.
13.2 Administrative or typographical corrections may be made where appropriate.
14. Intellectual Property
14.1 Reports and Platform content remain the intellectual property of Hospitual and/or its licensors.
14.2 Users are granted a limited licence for clinical and personal medical use only.
15. Governing Law
15.1 These Terms are governed by the laws of England and Wales.
15.2 Courts of England and Wales shall have exclusive jurisdiction.
16. Acceptance of Terms
By accessing or using the Platform, you confirm that you:
- Are aged 18 or over
- Understand and accept these Terms
- Agree to comply with all applicable obligations